Your right to return the goods will not apply in the following circumstances.

1) Any bags that I have personalised and made to order.

2) If you have made a spelling mistake and your order has already been designed.

3) If you have ordered the incorrect size and it has been sent.

4) No goods are sold to the customer on sale of return basis. If you return an item without contacting me first, it is your responsibility.

5) The bags can not be returned due to the individual nature of personalised bags. They can not be re-sold if you change your mind.

6) If you return an item because of an error on my part, I will be happy to provide you with a replacement or a refund, the full value of the item and your cost of returning it to me.

7) I regret that postage and packing cost for unwanted items cannot be refunded.

8) For any returns the bag must be in the condition in which you received it.

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